Policy Information

Shipping Policy

• After your order is placed, you will receive a confirmation email with all your order details. Once your payment method has been authorized and the supplier has confirmed the order is ready to ship, the payment method will be processed. 
• Products that ship directly from the manufacturer may have variable stock levels. If the product you purchased is on backorder, we will void the pre-authorization and reach out to you via your contact details on the order.
• Once tracking numbers are available, we will issue those to you via email. If you do not receive tracking information within 7 days of your order, do not hesitate to contact us for verification.
• Please inspect your shipment upon delivery. Severely damaged packages should be refused. If your product is defective or damaged during shipping, contact us immediately. 

Return Policy

• All orders may be canceled until your item(s) have been shipped. Simply respond to your email confirmation letting us know that you require an order cancelation.
• Request for a return must be processed within 30 days of receiving the item.
• The customer will be responsible for all costs of return shipping. Original shipping costs charged to the customer will not be refunded. 
• Products must be in like new condition with original packaging.
• To process a return, please contact us with the following information:
  – Order number
  – Date of receipt
  – Reason for return request

Privacy Policy

• When you visit our site, we automatically collect certain information about your device. Additionally, as you browse our site, we collect information about the individual web pages or products that are viewed and what websites or search terms referred you to the page.

• We use the order information that we receive to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). This information is used to:
  – Communicate with you; 
  – Screen orders for potential risk or fraud; and 
  – Provide you with information or advertising relating to the products we sell. 

• We share your information with third parties to help us with the processes outlined above. For example, we use Stripe to power our secure checkout. You can read more about how Stripe uses this information here: https://stripe.com/privacy. We also use Google Analytics and you can read more about how Google uses your information here:   https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout. 

• We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.